Duty Officers and Supervisors training program
The Supervisory Management Certificate.
ISRM Certified qualifications leading to associate membership of ISRM and delivering underpinning knowledge for NVQ level 3. Assessment by work related assignment agreed with management. The qualification is delivered in four 3-day modules; exemptions are available for module two, three and four.
Sports Facility Operation: Module one
- Facility management
- Resources Management
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Technical aspects of supervision
- Promotion and Marketing
- The supervisors role in Health and safety
- Food and licensing law
Supervision and Leadership: Module two
- The role of a supervisor in leading and motivating performance
- Verbal communication
- Teams and Leadership
- Motivation, Stress and resistance to change
- Training, coaching a, instruction and Mentoring
- Planning, organisation and control.
- Performance Measurement and review
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